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Emergence launches in-house Cyber Claims Incident Response team

Emergence today has launched an Australian-first in-house Incident Response and Cyber Claims team to manage and settle cyber claims.

The incident response process led by dedicated Emergence Cyber Breach Coaches, will manage and coordinate immediate, professional and thorough response to cyber events.

This unparalleled in-house experience will provide market leading incident response services. Additionally, Emergence cyber claims handlers will manage the claims process from the first notification of loss, right through to finalisation of a claim.

Providing clients with 24/7 support means they receive immediate access to a cyber security expert who will triage the claim, provide direction and support and allocate further cyber specialists as necessary, to assist and manage the claim. They will then appoint the necessary cyber experts to further assist. Most importantly, the team supports clients who have experienced a cyber incident by helping them get back into business as quickly as possible.

Led by Blake Baxter, Head of Emergence Incident Response and Cyber Claims, the newly formed team comprises of experienced cyber breach coaches and claims handlers. Blake has more than nine years’ experience working as a specialist in cyber insurance with extensive experience building and managing incident response and claims handling functions both in Australia and the United Kingdom.

Having in-house resources allows us to work closely with our brokers and their clients and when needed, be there to provide the assistance they require.

We are committed to ensuring our processes, technology, service and talent evolve. The formation of the claims and incident response team will allow us to expand our offering to now deliver a market leading cyber proposition that includes, underwriting, incident response and claims service. Delivering this proposition is at the heart of everything we do, which is to exceed the expectations of our clients and broker partners.

If you have any questions about the Emergence Cyber Claims and Incident Response team, please contact myself at



Troy Filipcevic
Founder & CEO
Emergence Insurance



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