BUSINESS CYBER INCIDENT RESPONSE PROCESS
1
Report a cyber event
The incident response team is available 24/7, 365 days a year. We help you manage and respond to the cyber event and get you back on track.
Call the 24/7 cyber event reporting line Email claims@emergenceinsurance.com.au Advise us through your insurance broker 1300 799 562 
2
Cyber incident management and response
Understand the issue and determine the best approach.
Appoint response team, which could include:
- IT forensics
- Public relations
- Legal counsel
- Credit monitoring
- Negotiator and government liaison
- Forensic accounting
3
Recovery
Our incident response team performs remediation and recovery actions to get your business back in business.
We help you get back to your best by:
- Minimising the threat/impact
- Mitigating further loss to the business
- Assisting the business recovery
- Remediation
4
Post cyber events
Get you back to your best. Incident response team performs remediation and recovery actions to get your business back in business.
Once the business is operational, we provide:
- Recommendations on system enhancements
- Post-incident assistance
- Management and consultation based on lessons learned
